My main computer that I use is my Dell Inspiron 13 i7359 Convertible 2-in-1 Laptop that I purchased about a year ago, and it has performed very well since then. But two weeks ago I started having some issues. At first the computer started to tell me that the power adapter was not being recognized as an official Dell product and that it would not charge the battery since the power output could not be determined. This continued for a few days but I didn’t really pay any attention to it since I usually use it plugged in anyways. But after a few days the laptop just stopped working at all. I couldn’t get it to turn on or do anything at all. I tried everything I could think of and searched the internet for answers to no avail. I was thinking that the power supply was powering the computer fine but not charging it so it seemed like it was fine but short from sending my computer to Dell and see what they said and possibly pay for them to fix it, I don’t know what I would do to fix the problem.
At this point I was at my wits end I decided to just go ahead and buy a new power adapter and try and see if it works. So I ordered one on Amazon for $40. And when it arrived, sure enough it worked and my laptop started up right away. I was so exstatic that I fixed the problem that I didn’t even mind spending that $40.
So if you are having a similar problem with your dell computer, where it isn’t turning on and you don’t know why, it might be a good idea to go ahead and try a different power adapter. The reason is that Dell laptops require Dell OEM power supplies in order to function properly. If they don’t detect that they have a proper power supply they won’t charge, won’t operate at full power, or possibly won’t turn on at all. If you don’t want to pay for a new power supply because you aren’t sure it will fix it maybe you can try a different one that should work, maybe you can borrow one or use one at a store or repair shop. Try going to a store that sells computer, like Best Buy or Fry’s Electronics, and bring in your computer and try to plug it in. Tell them that you bought it there and you want to try a new power supply before you try to return it or something like that. Or try to find a computer repair shop that has a proper Dell power supply that you could use. Tell them that you want to get your laptop fixed but you think that it might work with a new power supply and if it doesn’t work you want them to diagnose and possibly fix it. That way if it does work you know that you just need a new power supply and if it doesn’t maybe they will diagnose it for free and you can then decide if you want to pay to get it fixed or not.